Head of Group Architecture and Solution Delivery Services, RBC
Carol Poulsen, Senior Vice President, Group Architecture, Innovation and Solution Delivery Services, is currently responsible for leading the Technology and Applications Architecture direction setting, the application of Applied Innovation, and the development and deployment of methods, standards, training, Centres of Excellence and tooling for the Delivery teams of RBC. The mandate includes setting direction for Global Resourcing, Communications, Quality Assurance, Systems Development Lifecycle, Project Management Lifecycle, and Application Portfolio Management. She also has responsibility for the ITIL processes, Change Management, Incident Management and Release Management. Finally,
as a member of RBC's Technology and Operations (T&O) Operating Committee, she contributes to the development of the overall priorities and direction of T&O.
Carol joined RBC Financial Group in July of 2008. Carol came to RBC with a diverse background including experience in banking and insurance, IT and business, as well as vendor experience including IT Delivery, Large Account Management and Sales. From 2000 to 2008, Carol worked for TD Bank Financial Group as Vice President Application Delivery, and Vice President Future Technologies and Delivery Solutions. During her time at TD, Carol was responsible at various points for Distributed Architecture and Channel Application Delivery, Retail and Commercial Architecture and Application Delivery, as well as some Enterprise and Corporate Applications Delivery.
Prior to TD Bank Financial Group, Carol worked with CGI Group as Vice President of Sales for the Public Sector, Vice President of Sales and Account Management for the Insurance Sector and Vice President of Delivery for the Insurance Sector. Earlier Carol worked at Amdahl, and started her career at Allstate Insurance of Canada running Operational Business Units.
Carol was recently selected as one of Computerworld's Premier IT 100 Leaders.
Carol received her Honours Bachelor of Arts degree from York University in Toronto, and her Computer Programming Diploma from Seneca College. She is married with two young daughters.